Customer Support Associate I — Spark Place Cubao (PH)

Concentrix; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I at Spark Place Cubao, Quezon City. You will interface with customers via inbound calls, outbound calls, or online queries, delivering service and resolving routine issues according to client requirements.

You will work to meet KPIs, handle product knowledge, document interactions, and upsell where appropriate, while maintaining courtesy, empathy, and accuracy in a fast-paced environment with potential shift rotations.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Clear verbal and written communication abilities.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify requirements; provide resolution to customer inquiries.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Record and document interactions accurately.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix is seeking a Customer Support Associate I at Spark Place Cubao, Quezon City. You will interface with customers via inbound calls, outbound calls, or online queries, delivering service and resolving routine issues according to client requirements.

You will work to meet KPIs, handle product knowledge, document interactions, and upsell where appropriate, while maintaining courtesy, empathy, and accuracy in a fast-paced environment with potential shift rotations.