Ocean CX Specialist - Global Logistics & Night Shift

Maersk; Manila; Hybride; PHP 360 000 - 720 000; Plein temps

Résumé du poste

Maersk is hiring for an Ocean Customer Experience Specialist in Manila to deliver high-quality support for Ocean products. You will manage inquiries, resolve cases, and ensure timely completion of operational tasks within service levels.

The role requires strong English skills, experience in logistics, and the ability to work in a fast-paced environment. Night shifts are required; hybrid setup with site-based work before 2027 is expected.

Qualifications

• Bachelor's degree or equivalent work experience.
• Background in shipping and logistics preferable with 2 years’ experience in documentations, customer service handling end-to-end process.
• Strong customer service orientation.
• Excellent English written and verbal communication skills.
• Ability to work in a fast-paced operational environment.

Responsabilités

• Manage customer inquiries through email and case management platforms.
• Resolve customer concerns related to import and export shipments.
• Handle requests for invoices, Bills of Lading (BL) and shipment documentation.
• Ensure customer requests are handled accurately and within established service levels.
• Maintain high-quality customer communication and professionalism at all times.
• Cross‑Functional Collaboration with Mexico-based teams and other stakeholders to resolve customer concerns.
• Participate in process improvements and operational initiatives.

Connaissances

Strong customer service orientation

Excellent English

Spanish language proficiency

Formation

Bachelor's degree or equivalent work experience

Outils

Salesforce

Case Management tools

Description du poste

Maersk is hiring for an Ocean Customer Experience Specialist in Manila to deliver high-quality support for Ocean products. You will manage inquiries, resolve cases, and ensure timely completion of operational tasks within service levels.

The role requires strong English skills, experience in logistics, and the ability to work in a fast-paced environment. Night shifts are required; hybrid setup with site-based work before 2027 is expected.