Spanish-Speaking Customer Experience Specialist

APM Terminals; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

APM Terminals is seeking an Ocean Customer Experience Specialist in Manila to deliver exceptional customer service for onboarded customers in the Maersk environment. The role involves managing customer channels, addressing issues, and maintaining strong stakeholder relationships.

The ideal candidate possesses at least 2 years of experience in customer service within shipping or supply chain industries, along with excellent Spanish and English communication skills. This position requires a proactive attitude and the ability to work in a high-pressure environment.

Qualifications

• Passion to drive closures & high-level customer service orientation.
• Excellent oral and written English communication skills.
• Strong time management to complete tasks on time.
• Ability to work under pressure to cope with periods of high workload.

Responsibilities

• Manage customer channels and case management.
• Assist customers with issues and ensure prompt handling.
• Maintain strong relationships with all stakeholders.

Job description

APM Terminals is seeking an Ocean Customer Experience Specialist in Manila to deliver exceptional customer service for onboarded customers in the Maersk environment. The role involves managing customer channels, addressing issues, and maintaining strong stakeholder relationships.

The ideal candidate possesses at least 2 years of experience in customer service within shipping or supply chain industries, along with excellent Spanish and English communication skills. This position requires a proactive attitude and the ability to work in a high-pressure environment.