Spanish–English Customer Experience Specialist

Recruitify_HR; Makati; On-site; PHP 446,000 - 670,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer support specialist to assist Spanish-speaking clients. You will handle inquiries, provide product information, resolve issues, and maintain detailed records of interactions. The role requires empathy, patience, and a solution-driven mindset.

Based in the Philippines, Makati area, you will collaborate with team members to enhance service delivery and identify upsell opportunities for the company's products and services.

Qualifications

• Bachelor’s degree is required.
• 3–5 years of experience in customer support.
• Bilingual in Spanish and English.
• Ability to handle multiple inquiries effectively.
• Empathetic, patient, and solution-oriented.

Responsibilities

• Provide exceptional customer service support to Spanish-speaking clients.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to improve service delivery.
• Promote and upsell company products and services as appropriate.

Skills

Spanish

English

Communication

Education

Bachelor’s degree in relevant field

Job description

Recruitify_HR is seeking an experienced customer support specialist to assist Spanish-speaking clients. You will handle inquiries, provide product information, resolve issues, and maintain detailed records of interactions. The role requires empathy, patience, and a solution-driven mindset.

Based in the Philippines, Makati area, you will collaborate with team members to enhance service delivery and identify upsell opportunities for the company's products and services.