Spanish Bilingual Customer Support Specialist | Mobility Services

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO

Competitive benefits package

Exposure to global clients

Job summary

Cognizant in the Philippines is hiring bilingual Spanish and English speakers to provide customer support via phone, email, and chat from our McKinley Hill site in Taguig.

You will handle account inquiries, service requests, and issue resolution, document interactions, and collaborate with internal teams to meet quality and satisfaction goals in a fast-paced environment.

Qualifications

• Fluent in written and spoken Spanish and English.
• Completed at least 2 years of college.
• Preferably with at least 1 year of BPO experience.
• Willing to work onsite in McKinley Hill, Taguig on a shifting schedule.
• Must have readily available pre-employment requirements.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.
• Assist with account inquiries, service requests, and issue resolution while delivering an exceptional customer experience.
• Accurately document customer interactions and maintain records in accordance with company standards.
• Collaborate with internal teams to resolve customer concerns efficiently and effectively.
• Meet quality, productivity, and customer satisfaction goals in a fast-paced environment.

Skills

Spanish

English

Education

2 years of college

Job description

At Cognizant, we help the world's leading companies transform their businesses through technology, innovation, and exceptional customer experiences. Join our diverse global team and build a rewarding career while supporting customers in both Spanish and English.

Job Summary

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.

• Assist with account inquiries, service requests, and issue resolution while delivering an exceptional customer experience.

• Accurately document customer interactions and maintain records in accordance with company standards.

• Collaborate with internal teams to resolve customer concerns efficiently and effectively.

• Meet quality, productivity, and customer satisfaction goals in a fast-paced environment.

Qualifications

• Proficient in written and spoken Spanish and English.

• Completed at least 2 years of college.

• Preferably with at least 1 year of BPO experience.

• Willing to work onsite in McKinley Hill, Taguig on a shifting schedule.

• Must have readily available pre-employment requirements.

Why Join Cognizant?

• Career growth and development opportunities

• HMO and competitive benefits package

• Collaborative and inclusive work environment

• Exposure to global clients and industry-leading practices

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*