Spanish Bilingual Support Specialist

MCI; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage + dependent

Dental Coverage

Meal during training

Career growth and learning

Rice/clothing/laundry allowances

Bonuses and incentives

Employee shuttle services

Job summary

MCI, Manila, is seeking a Spanish bilingual Call Center Associate to deliver exceptional CX across phone, email, and chat channels. You’ll resolve inquiries, troubleshoot issues, and ensure smooth customer experiences in both Spanish and English.

This role supports on-site and remote agents, with training and performance incentives. Ideal candidates are 18+, with a high school diploma, 6 months’ Spanish-speaking support experience, and strong typing (40+ WPM) plus solid communication skills.

Qualifications

• Must be 18 years or older and have a high school diploma or equivalent.
• Fluent in Spanish and English (spoken and written).
• At least 6 months of voice, email, and chat support experience in Spanish.
• Typing speed 40+ WPM with 95% accuracy.
• Strong written and verbal communication; comfortable with Windows and MS Office.
• Familiarity with CRM platforms is a plus.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Respond to customer inquiries via phone, email, and chat.
• Understand customer needs and provide accurate, timely solutions.
• Research internal systems to resolve issues and coordinate with other departments.
• Follow client-specific processes, scripts, and compliance protocols.
• Use technology platforms to manage accounts and document interactions.
• Escalate unresolved concerns to the appropriate team or supervisor.
• Ensure first-contact resolution through effective problem-solving.
• Stay current with training materials and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance, schedule, and performance expectations.
• Support additional duties as needed to meet business objectives.

Skills

Spanish fluency

English fluency

6+ months experience

40+ WPM typing

Strong written/verbal comms

CRM familiarity

Windows applications

MS Office

Team work

Attendance/punctuality

Shift flexibility

Multitasking

Education

High school diploma or equivalent

Tools

CRM platforms

Windows

MS Office Suite

Job description

MCI, Manila, is seeking a Spanish bilingual Call Center Associate to deliver exceptional CX across phone, email, and chat channels. You’ll resolve inquiries, troubleshoot issues, and ensure smooth customer experiences in both Spanish and English.

This role supports on-site and remote agents, with training and performance incentives. Ideal candidates are 18+, with a high school diploma, 6 months’ Spanish-speaking support experience, and strong typing (40+ WPM) plus solid communication skills.