Remote Bilingual Spanish Call Center Agent

Visa Hunt; Philippines; Remote; PHP 390,600 - 558,000; Full time

Benefits offered by this job

HMO Coverage (including dependents)

Dental Coverage

Meal during training

Career growth opportunities

Job summary

MCI is seeking a Work-at-Home Bilingual Spanish Call Center Agent to deliver exceptional customer service across phone, email, and chat from home. You’ll handle both inbound and outbound communications, resolve customer concerns, and provide accurate information all while working from the comfort of your home.

We’re looking for professionals who are fluent in Spanish and English, empathetic, detail-oriented, and committed to creating positive customer experiences.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Minimum 6 months of voice, email, and chat experience in Spanish-speaking support.
• Typing speed 40+ WPM with 95% accuracy.
• Grammar score ≥85% and comprehension score ≥90%.
• Good written and verbal communication skills.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic proficiency in Microsoft Office Suite.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
• Understand customer needs and resolve issues efficiently.
• Research internal systems to locate missing information and collaborate with other departments.
• Follow client-specific scripts, policies, and procedures.
• Use technology platforms to complete tasks and maintain accurate records.
• Escalate unresolved concerns to supervisors when necessary.
• Ensure first-contact resolution through effective problem-solving.
• Maintain confidentiality and comply with data protection standards.
• Stay current with training materials, system updates, and program changes.
• Meet attendance and scheduling expectations.
• Support additional duties as needed to meet business goals.

Skills

Spanish fluency

English fluency

Typing 40+ WPM

95% accuracy grammar

Strong communication

Multitasking

Punctual attendance

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

CRM platforms

Windows PC applications

Microsoft Office Suite

Job description

MCI is seeking a Work-at-Home Bilingual Spanish Call Center Agent to deliver exceptional customer service across phone, email, and chat from home. You’ll handle both inbound and outbound communications, resolve customer concerns, and provide accurate information all while working from the comfort of your home.

We’re looking for professionals who are fluent in Spanish and English, empathetic, detail-oriented, and committed to creating positive customer experiences.