Remote Bilingual Customer Service Agent - Spanish/English

MCI; Manila; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Dental Coverage

Performance bonuses

Employee shuttle services

Job summary

MCI is seeking a Remote Bilingual Customer Service Agent in the Philippines to support diverse client programs. You will engage with customers via phone, chat, and email, resolving issues and delivering exceptional service across channels.

The role requires fluency in Spanish and English, at least 6 months of experience in voice, email, and chat support, and strong written and verbal communication. The position offers remote-friendly arrangements and opportunities for growth.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
• Typing speed 40+ WPM with 95% accuracy.

Responsibilities

• Handle inbound and outbound calls, chats, and emails with professionalism and empathy.
• Actively listen to customer concerns and provide accurate, timely solutions.
• Research and resolve account issues by coordinating with internal departments.
• Follow client-specific processes, scripts, and compliance protocols.
• Use CRM and support platforms to manage customer interactions and update records.
• Escalate unresolved issues to supervisors when necessary.
• Ensure first-contact resolution through effective troubleshooting and communication.
• Stay current with training materials, system updates, and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance, schedule, and performance expectations.

Skills

Bilingual Spanish & English

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

MCI is seeking a Remote Bilingual Customer Service Agent in the Philippines to support diverse client programs. You will engage with customers via phone, chat, and email, resolving issues and delivering exceptional service across channels.

The role requires fluency in Spanish and English, at least 6 months of experience in voice, email, and chat support, and strong written and verbal communication. The position offers remote-friendly arrangements and opportunities for growth.