Remote Spanish Bilingual Call Center Associate

MCI; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage + dependent

Dental Coverage

Meal during training

Career growth and learning

Rice/clothing/laundry allowances

Bonuses and incentives

Employee shuttle services

Job summary

MCI, Manila, is seeking a Spanish bilingual Call Center Associate to deliver exceptional CX across phone, email, and chat channels. You’ll resolve inquiries, troubleshoot issues, and ensure smooth customer experiences in both Spanish and English.

This role supports on-site and remote agents, with training and performance incentives. Ideal candidates are 18+, with a high school diploma, 6 months’ Spanish-speaking support experience, and strong typing (40+ WPM) plus solid communication skills.

Qualifications

• Must be 18 years or older and have a high school diploma or equivalent.
• Fluent in Spanish and English (spoken and written).
• At least 6 months of voice, email, and chat support experience in Spanish.
• Typing speed 40+ WPM with 95% accuracy.
• Strong written and verbal communication; comfortable with Windows and MS Office.
• Familiarity with CRM platforms is a plus.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Respond to customer inquiries via phone, email, and chat.
• Understand customer needs and provide accurate, timely solutions.
• Research internal systems to resolve issues and coordinate with other departments.
• Follow client-specific processes, scripts, and compliance protocols.
• Use technology platforms to manage accounts and document interactions.
• Escalate unresolved concerns to the appropriate team or supervisor.
• Ensure first-contact resolution through effective problem-solving.
• Stay current with training materials and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance, schedule, and performance expectations.
• Support additional duties as needed to meet business objectives.

Skills

Spanish fluency

English fluency

6+ months experience

40+ WPM typing

Strong written/verbal comms

CRM familiarity

Windows applications

MS Office

Team work

Attendance/punctuality

Shift flexibility

Multitasking

Education

High school diploma or equivalent

Tools

CRM platforms

Windows

MS Office Suite

Job description

Manila, PH

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Spanish Bilingual Call Center Associate

We’re seeking a Spanish Bilingual Call Center Associate who is passionate about delivering exceptional customer service across multiple communication channels including phone, email, and chat. In this role, you’ll support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.

If you’re empathetic, responsive, and thrive in a fast-paced environment, this is your opportunity to grow with a team that values your skills and dedication.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Respond to customer inquiries via phone, email, and chat.
• Understand customer needs and provide accurate, timely solutions.
• Research internal systems to resolve issues and coordinate with other departments as needed.
• Follow client-specific processes, scripts, and compliance protocols.
• Use technology platforms to manage accounts and document interactions.
• Escalate unresolved concerns to the appropriate team or supervisor.
• Ensure first-contact resolution through effective problem-solving.
• Stay current with training materials, system updates, and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance, schedule, and performance expectations.
• Support additional duties as needed to meet business objectives.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluent in Spanish and English (spoken and written).
• Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
• Typing speed of 40+ WPM with 95% accuracy.
• Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
• Strong written and verbal communication skills.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with CRM platforms is a plus.
• Strong problem-solving, conflict resolution, and negotiation skills.
• Ability to multitask, self-manage, and adapt to change.
• Reliable with consistent attendance and punctuality.
• Flexibility to work shifts, including weekends and holidays.
• Team-oriented with excellent interpersonal skills.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy

• HMO Coverage plus a dependent

Rank & File ₱100,000 coverage

Supervisors/Managers ₱120,000 coverage

• Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.