Remote Bilingual Customer Service Rep (English/Spanish)

MCI; Manila; Remote; PHP 100,000 - 120,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Performance and loyalty bonuses

Free meal during training

Job summary

MCI is seeking a Customer Service Representative in Manila to handle inquiries and resolve issues for clients. The role demands effective communication and at least 1 year of customer service experience.

Key responsibilities include managing calls, providing product information, and maintaining records. The position requires fluency in English and Spanish, with an emphasis on teamwork and multitasking. MCI offers various employee benefits, including HMO and incentives.

Qualifications

• Must be 18 years or older.
• 1+ years of customer service experience, preferably in a contact center.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.

Skills

Strong communication and interpersonal skills

Ability to multitask

Fluent in English and Spanish

Education

High school diploma or equivalent

Tools

Familiarity with CRM systems and call center tools

Job description

MCI is seeking a Customer Service Representative in Manila to handle inquiries and resolve issues for clients. The role demands effective communication and at least 1 year of customer service experience.

Key responsibilities include managing calls, providing product information, and maintaining records. The position requires fluency in English and Spanish, with an emphasis on teamwork and multitasking. MCI offers various employee benefits, including HMO and incentives.