Spanish Bilingual - Customer Service Associate

Sutherland; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Sutherland Philippines is seeking a Spanish-speaking customer service agent to join a leading global account. You will assist customers via phone and other channels, delivering excellent service and accurate resolutions.

Responsibilities include handling inquiries in English and Spanish, documenting interactions, following quality standards, and maintaining records in a fast-paced BPO environment. Flexible schedules including nights and weekends are required.

Qualifications

• Fluent in Spanish and English.
• Strong verbal and written communication skills.
• Good problem-solving and critical-thinking skills.

Responsibilities

• Assist customers through phone and other support channels.
• Handle customer inquiries and concerns in English and Spanish.
• Provide accurate information and appropriate resolutions.
• Document customer interactions and maintain accurate records.
• Deliver a positive customer experience.
• Follow account processes, policies, and quality standards.

Skills

Spanish language

Customer service

English language

Communication skills

Problem-solving

Education

HS/SHS Graduate

Job description

Looking for an opportunity where you can use your Spanish language skills and build your career in the BPO industry?

Join our team and support customers for a leading global account while delivering excellent customer service.

Responsibilities:

• Assist customers through phone and other support channels
• Handle customer inquiries and concerns in English and Spanish
• Provide accurate information and appropriate resolutions
• Document customer interactions and maintain accurate records
• Deliver a positive customer experience
• Follow account processes, policies, and quality standards

Qualifications:

• At least HS/SHS Graduate
• Fluent in Spanish and English
• Strong verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Customer-focused and empathetic
• Comfortable working in a fast-paced environment
• Willing to work flexible schedules, including nights, weekends, and holidays