Spanish Bilingual - Customer Service Associate

Hammerjack Pty Ltd; Taguig; On-site; PHP 335,000 - 580,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a customer support specialist who uses Spanish language skills to assist a leading global account. You will handle inquiries by phone and other channels, delivering accurate information and a positive experience.

The role requires fluent Spanish and English, strong verbal and written communication, and the ability to follow processes in a fast-paced environment. Onsite work at BGC, Taguig with flexible schedules including nights and weekends.

Qualifications

• At least HS/SHS graduate.
• Fluent in Spanish and English.
• Strong verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• Customer-focused and empathetic.
• Comfortable working in a fast-paced environment.
• Willing to work flexible schedules, including nights, weekends, and holidays.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Assist customers through phone and other support channels.
• Handle customer inquiries and concerns in English and Spanish.
• Provide accurate information and appropriate resolutions.
• Document customer interactions and maintain accurate records.
• Deliver a positive customer experience.
• Follow account processes, policies, and quality standards.

Skills

Spanish language proficiency

English language proficiency

Verbal communication

Written communication

Education

HS/SHS graduate

Job description

Looking for an opportunity where you can use your Spanish language skills and build your career in the BPO industry

Join our team and support customers for a leading global account while delivering excellent customer service.

Responsibilities:

• Assist customers through phone and other support channels
• Handle customer inquiries and concerns in English and Spanish
• Provide accurate information and appropriate resolutions
• Document customer interactions and maintain accurate records
• Deliver a positive customer experience
• Follow account processes, policies, and quality standards

Qualifications:

• At least HS/SHS Graduate
• Fluent in Spanish and English
• Strong verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Customer-focused and empathetic
• Comfortable working in a fast-paced environment
• Willing to work flexible schedules, including nights, weekends, and holidays
• Willing to work onsite in BGC, Taguig