Spanish Bilingual CSR - Onsite Support & IT Helpdesk

INFOSYS BPM LIMITED Philippine Branch; Taguig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish bilingual contact center agent to support clients from Taguig. You will handle calls, emails, and chats, resolve inquiries following SOPs, and promote Infosys services.

The role requires fluent Spanish, at least 1 year of customer-facing or Spanish BPO experience, English as second language, and willingness to work night shifts and weekends. Onsite at BGC Taguig.

Qualifications

• Fluent in speaking, writing and reading Spanish.
• At least 1 year of customer-facing work experience or 1 year of Spanish IT service desk/BPO experience.
• Willingness to work night shifts and weekends.
• English as a secondary language.

Responsibilities

• Assist customers via calls (primary channel) and other channels (email, chat) with timely resolutions following SOPs.
• Research and educate clients, promote products/services, identify opportunities for solutions.
• Navigate multiple online applications, maintain knowledge of financial/banking products.
• Meet program KPIs and SLAs to ensure client satisfaction.
• Adhere to program processes, policies and procedures.
• Perform assigned tasks as needed.

Skills

Spanish language

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Tools

CRM software

Job description

INFOSYS BPM LIMITED Philippine Branch is seeking a Spanish bilingual contact center agent to support clients from Taguig. You will handle calls, emails, and chats, resolve inquiries following SOPs, and promote Infosys services.

The role requires fluent Spanish, at least 1 year of customer-facing or Spanish BPO experience, English as second language, and willingness to work night shifts and weekends. Onsite at BGC Taguig.