Spa Training Leader: Elevate Guest Experience

Hospitality Enterprise Resources Corporation; Malay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Crimson Resort & Spa Mactan is seeking a Head Therapist Trainer to lead spa training and ensure exceptional guest experiences across the property. The role focuses on developing therapists, coordinating monthly schedules, and upholding service standards in all treatments.

You will conduct weekly training sessions, monitor performance, and collaborate with the Spa Manager to improve procedures, while maintaining brand excellence and daily operational coordination.

Qualifications

• At least 1 year of experience in a related field.
• Preferably with NC II Certification.

Responsibilities

• Meets and exceeds customer and team expectations by delivering unique guest experiences.
• Establishes customer service objectives aligned with Crimson's mission and vision.
• Prepares monthly therapist training schedules for Spa Manager's approval.
• Conducts weekly training sessions and evaluates therapists' performance.
• Coordinates with Maintenance and Spa teams for smooth operations.
• Attends daily coordination meetings with the Spa Manager.

Skills

Customer service

Leadership

Education

NC II Certification

Job description

Crimson Resort & Spa Mactan is seeking a Head Therapist Trainer to lead spa training and ensure exceptional guest experiences across the property. The role focuses on developing therapists, coordinating monthly schedules, and upholding service standards in all treatments.

You will conduct weekly training sessions, monitor performance, and collaborate with the Spa Manager to improve procedures, while maintaining brand excellence and daily operational coordination.