Head Therapist Trainer

Hospitality Enterprise Resources Corporation; Malay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Crimson Resort & Spa Mactan is seeking a Head Therapist Trainer to lead spa training and ensure exceptional guest experiences across the property. The role focuses on developing therapists, coordinating monthly schedules, and upholding service standards in all treatments.

You will conduct weekly training sessions, monitor performance, and collaborate with the Spa Manager to improve procedures, while maintaining brand excellence and daily operational coordination.

Qualifications

• At least 1 year of experience in a related field.
• Preferably with NC II Certification.

Responsibilities

• Meets and exceeds customer and team expectations by delivering unique guest experiences.
• Establishes customer service objectives aligned with Crimson's mission and vision.
• Prepares monthly therapist training schedules for Spa Manager's approval.
• Conducts weekly training sessions and evaluates therapists' performance.
• Coordinates with Maintenance and Spa teams for smooth operations.
• Attends daily coordination meetings with the Spa Manager.

Skills

Customer service

Leadership

Education

NC II Certification

Job description

Filinvest Hospitality Property:Crimson Resort & Spa Boracay (Malay, Aklan)

Experience:At least 1 year of experience in a related field. Preferably with NC II Certification.

Create exceptional experiences with Filinvest Hospitality. We are hiring a Head Therapist Trainer with the following expertise

Scope and Responsibilities

Meets and Exceeds Customers and Teams’ expecations by providing "Unique Guest Experience" service and teamwork

• Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision.

• Monitors customer service levels

• Responding to customer requests.

• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.

• Performs other duties as required to provide "Unique Guest Experience" service and teamwork.

Spa Responsibilities

• Prepares monthly therapist training schedules for Spa Manager's approval;

• Assigns tasks to therapists who have no treatments and monitors their daily activities;

• Conducts weekly training sessions and evaluates therapists' treatment performance, recommending retraining when necessary;

• Makes recommendations for the improvement of current procedures;

• Regularly reviews the Spa Training & Treatment Manual and makes recommendations for revisions when needed;

• Attends daily coordination meetings with the Spa Manager;

• Coordinates with Maintenance Department for any repairs and maintenance needed;

• Coordinates with Spa Manager for concerns regarding the therapists;

• Coordinates with Spa Reception for treatment schedules and any changes thereof;

• Attends weekly departmental meetings;

• Ensures that all training reports are being done and submitted on time;

• Monitors personal hygiene & grooming of therapists and makes recommendations for action when necessary;

• Performs treatments when required.

General Responsibilities

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve the overall objectives

• Prepares reports as necessary to develop a more informative database for better Management decision-making and critical evaluation of work activities.

• Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate.

• At all times, projects a favorable image ofCrimson Resort & Spa Mactanto the public

• Practices the Guiding Principles and Core Values ofCrimson Resort & Spa Mactan

• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.