Spa Therapist / Massage Therapist

Hospitality Enterprise Resources Corporation; Malay; On-site; PHP 167,000 - 279,000; Full time

Job summary

Crimson Resort & Spa Boracay in Malay, Aklan is hiring a Spa Therapist / Massage Therapist with at least 6 months of massage experience and NC II certification. This role focuses on training, supervision, and delivering exceptional spa experiences to guests.

Responsibilities include coordinating monthly training, conducting sessions, evaluating staff performance, and ensuring compliance with hygiene and service standards.

Qualifications

• At least 6 months of experience as a massage therapist.
• Preferably NC II massage therapist certification.
• DOH licensed therapist preferred.

Responsibilities

• Lead spa training programs: prepare monthly therapist training schedules for Spa Manager approval.
• Conduct weekly training sessions to improve treatment techniques, product knowledge, guest service, and standards.
• Evaluate therapist performance and recommend refresher or retraining.
• Develop action plans to improve individual performance and maintain treatment manuals.
• Monitor spa procedures, service standards, and operating procedures for compliance.
• Coordinate with Spa Manager on therapist concerns and training opportunities.
• Provide coaching and mentoring to therapists and support employee development.
• Attend daily coordination meetings and assist with routine spa operations.
• Perform spa treatments when needed to support operations.
• Maintain hygiene, grooming, and appearance standards across the team.

Skills

Massage therapy

Guest service

Education

NC II Massage Therapist Certification

Job description

Filinvest Hospitality Property: Crimson Resort & Spa Boracay (Malay, Aklan)

Experience: At least 6 months of experience as a massage therapist. Preferably with NC II massage therapist certification and DOH licensed therapist.

Create exceptional experiences with Filinvest Hospitality. We are hiring aSpa Therapist / Massage Therapistwith the following expertise:

Spa Training and Development

• Prepare monthly therapist training schedules for approval by the Spa Manager.

• Conduct weekly training sessions to enhance therapists' treatment techniques, product knowledge, guest service skills, and professional standards.

• Evaluate therapist treatment performance and recommend refresher training or retraining when necessary.

• Assess individual training needs and develop action plans to improve performance.

• Review and update training materials and treatment manuals as needed.

• Recommend improvements to spa procedures, service delivery standards, and treatment protocols.

• Monitor compliance with spa treatment standards and operating procedures.

• Ensure all training reports and related documentation are completed and submitted on time.

Therapist Performance and Supervision

• Assign responsibilities and support tasks to therapists during non-treatment periods.

• Monitor therapists' daily activities and productivity.

• Evaluate therapist performance and provide coaching, mentoring, and feedback.

• Support employee development initiatives and continuous learning.

• Ensure therapists maintain proper standards of professionalism, conduct, and customer service.

Operations Coordination

• Attend daily coordination meetings with the Spa Manager.

• Coordinate with the Maintenance Department regarding spa equipment repairs and maintenance requirements.

• Coordinate with the Spa Manager regarding therapist concerns, performance issues, and training opportunities.

• Coordinate with Spa Reception regarding treatment schedules and operational changes.

• Attend weekly departmental meetings and support operational initiatives.

• Perform spa treatments when operationally required.

Hygiene, Grooming, and Service Standards

• Monitor and enforce therapist grooming, hygiene, and appearance standards.

• Ensure compliance with sanitation, health, and safety requirements.

• Promote exceptional guest service and wellness experiences.

• Maintain consistency in treatment delivery and service quality across the spa team.

General Responsibilities

• Keep immediate superiors informed of significant issues, concerns, and unusual incidents.

• Perform duties in accordance with established hotel and spa policies and procedures.

• Prepare reports and analysis to support management decision-making and performance evaluation.

• Maintain positive working relationships with all departments to promote teamwork and collaboration.

• Project a favorable image of the resort and spa to guests and the public.

• Practice and promote the Guiding Principles and Core Values of the organization.

• Perform other duties and responsibilities assigned by immediate superiors from time to time.