Spa Receptionist

Crown Regency Hotels & Resorts; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Crown Regency Hotels & Resorts in Cebu City is seeking a Spa Receptionist to warmly welcome guests, manage bookings, process payments, and support smooth daily spa operations. You will handle appointments, describe treatments, upsell spa packages, and coordinate with therapists while maintaining accurate guest records.

Ideal candidates have hospitality education, strong communication, and cash handling skills; experience in spa or hotel settings is a plus.

Qualifications

• Bachelor's degree preferred in Hospitality, Tourism, Business Administration or related field.
• Previous experience as a Spa Receptionist, Front Desk Receptionist or Customer Service role is advantageous.
• Spa, wellness, hotel or resort experience is preferred.
• Excellent communication and customer service skills.
• Pleasant, professional, and approachable demeanor.
• Strong organizational and appointment-scheduling skills.
• Basic knowledge of cashiering and payment processing.
• Computer literate; spa/POS systems experience is an advantage.
• Sales orientation and ability to promote spa services and packages.
• Strong attention to detail and multitasking ability.

Responsibilities

• Welcome guests in a warm, professional manner.
• Handle spa appointments, bookings, cancellations, and rescheduling.
• Explain treatments, services, packages, rates, and promotions to guests.
• Recommend treatments based on guest inquiries.
• Answer calls, emails, and online inquiries promptly.
• Register guests and maintain accurate records.
• Coordinate with therapists and spa staff on schedules.
• Process payments and issue receipts accurately.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Attention to detail

Sales-oriented

Cashiering basics

Microsoft Office

Spa/POS systems knowledge

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field

Tools

Microsoft Office

Spa/POS systems

Job description

About the role

The Spa Receptionist is responsible for providing a warm and professional welcome to spa guests, managing appointments and reservations, processing payments, and assisting with the smooth daily operation of the spa reception area.

Key responsibilities

• Welcome and assist guests upon arrival in a friendly and professional manner.
• Handle spa appointments, bookings, cancellations, and rescheduling.
• Explain spa treatments, services, packages, rates, and promotions to guests.
• Recommend appropriate treatments based on guest inquiries and preferences.
• Answer telephone calls, emails, and online inquiries promptly.
• Register guests and maintain accurate customer information and appointment records.
• Coordinate with therapists and spa staff regarding daily schedules and guest requirements.
• Process cash, credit card, and other payments accurately.
• Issue receipts and maintain proper daily cashiering records.
• Promote spa packages, memberships, products, and additional services when appropriate.

About you

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience as a Spa Receptionist, Front Desk Receptionist, Guest Relations Officer, or Customer Service Representative is an advantage.
• Spa, wellness, hotel, or resort experience is preferred.
• Excellent communication and customer service skills.
• Pleasant, professional, and approachable personality.
• Strong organizational and appointment-scheduling skills.
• Basic knowledge of cashiering and payment processing.
• Computer literate and familiar with Microsoft Office; spa/POS systems experience is an advantage.
• Sales-oriented and comfortable promoting spa services and packages.
• Strong attention to detail and ability to multitask.