Supervisor, Health Club & Pool

Melco Resorts Leisure (PHP) Corporation; Parañaque; On-site; PHP 279,000 - 502,000; Full time

Job summary

Melco Resorts Leisure (PHP) Corporation in Metro Manila seeks an experienced spa professional to manage day-to-day spa operations and guest services. You will guide treatment selections, oversee staff, and ensure exceptional guest experiences within the Health Club and spa environment.

Role requires 3+ years in a luxury spa or hotel spa, plus trainer and supervisor experience. Strong customer service, communication, and product knowledge are essential for success at our premier resort spa

Qualifications

• Minimum 3 years working experience in a Day Spa, luxury Hotel Spa, and / or beauty operations.
• 1 year as a trainer in a Day Spa or luxury Hotel Spa.
• Minimum 1 year as supervisor. International Spa experience is an advantage.

Responsibilities

• Keeps up to date with current trends, guest satisfaction and training in the market.
• Assists guests in selecting treatments and explains requirements for first-time guests.
• Checks appointment book and organizes setup for all treatments.
• Maintains proficiency in all treatments offered (body, facial, foot reflexology).
• Maintains knowledge of spa products and assists with product sales.
• Ensures guests follow safety rules per company and local laws.
• Aids guests with purchases at Spa reception and handles cash procedures.
• Keeps Spa reception area clean and displays products neatly.
• Coordinates with Engineering and Public Area teams to maintain facilities.

Skills

Customer service

Interpersonal skills

Leadership

Communication

Work ethic

Education

Beauty or spa certification

Tools

Word

PowerPoint

Excel

Job description

PRIMARY RESPONSIBILITIES:

• Ensures that you keep up to date with current trends, guest satisfaction and training in the market.

• Assists guest in selecting their treatment, checks for contra indications, and explains the treatment requirements or procedures – especially if a guest has not had a massage before.

• Checks the appointment book to organize and sets up for all of their treatments.

• Ensures personal proficiency in all treatments offered in the menu, including: body treatments, facials, and foot reflexology.

• Contains good personal knowledge of all body and spa products, and remains able to sell the products appropriately.

• Ensures that guests of Health Club and Pool follow the rules and safety regulations stipulated by the Company and laws of the country and the city.

• Assists guests and visitors with purchases from the Spa reception counter.

• This includes adhering to cash handling, opening and closing policies and procedures and ensures charges are correctly administered to the guest account.

• Ensures the maintenance and cleanliness of the Spa / Health Club reception area according to Forbes quality standards ensuring retail products are displayed appropriately and all racks and shelves are neat and orderly.

• Works closely with Engineering Department and Public Area Housekeeping ensures the Spa front and heart of house facilities including the fitness areas achieve the highest possible conditions and cleanliness.

• Performs ability to work flexible hours including weekends, evenings, overnight, and public holidays.

• Performs other reasonable job duties as assigned by superiors from time to time.

QUALIFICATIONS:

Experience

• Minimum 3 years working experience in a Day Spa, luxury Hotel Spa, and / or beauty operations with sound knowledge and understanding of the business.

• 1 year as a trainer in a Day Spa or luxury Hotel Spa.

• Minimum 1 year as supervisor. International Spa experience is an advantage.

Education

• College Level of any course. Must hold a beauty or spa certification

Skills / Competencies

• Ability to follow through Customer service focused.

• Computer literate: Word, PowerPoint, Excel

• Demonstrates advanced communication and interpersonal skills

• Has a strong work ethics

• Ability to sit, stand, or walk for extended periods of time