SOP & Process Improvement Specialist

Global Strategic Business Process Solutions; Mandaluyong; On-site; PHP 400,000 - 550,000; Full time

Job summary

Global Strategic Business Process Solutions is seeking a detail-oriented professional to consolidate SOPs and onboarding materials into a single knowledge repository. You will develop standardized SOPs, process maps, and client playbooks, ensuring version control and audit readiness.

The role requires strong analytical and communication skills and experience in process documentation. Responsibilities include reviewing SOPs, tracking process execution, identifying gaps, and implementing

Qualifications

• Bachelor’s degree in Business, Operations, or a related field.
• 2+ years of experience in process documentation, operations, quality, or continuous improvement.
• Experience creating and maintaining SOPs, process maps, and operational documentation.
• Strong analytical, problem-solving, and process improvement skills.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Excellent communication, documentation, and stakeholder management skills.
• Experience in BPO, shared services, or service delivery environments is an advantage.

Responsibilities

• Consolidate SOPs, best practices, and onboarding materials into a single knowledge repository.
• Develop and maintain standardized SOPs, process maps, and operational playbooks per client.
• Ensure version control, documentation accuracy, and audit readiness across all process documents.
• Regularly review and update SOPs based on operational changes, audits, and feedback.
• Track execution of operational processes and adherence to defined SOPs.
• Analyze operational gaps, inefficiencies, and recurring issues.
• Recommend and implement process improvements based on data and performance trends.
• Support remediation plans for accounts with service or delivery issues.
• Maintain dashboards and reports related to onboarding progress, process compliance, and operational health.
• Track deviations, risks, and improvement areas and present findings to stakeholders.
• Ensure accurate documentation of process changes and corrective actions.

Skills

Analytical skills

Problem solving

Process improvement

Stakeholder management

Communication

Education

Bachelor’s degree in Business/Operations

Tools

Microsoft Office

Job description

Global Strategic Business Process Solutions is seeking a detail-oriented professional to consolidate SOPs and onboarding materials into a single knowledge repository. You will develop standardized SOPs, process maps, and client playbooks, ensuring version control and audit readiness.

The role requires strong analytical and communication skills and experience in process documentation. Responsibilities include reviewing SOPs, tracking process execution, identifying gaps, and implementing