SOP & Training Documentation Specialist

Optum, a UnitedHealth Group Company; Metro Manila; On-site; PHP 391,000 - 725,000; Part time

Benefits offered by this job

Paid Time-Off Benefits

Employee Recognition

Training and Staff Development

All Mandatory Statutory Benefits

Job summary

Optum is seeking Business Writers to create and maintain clear, accurate business documentation. You will document system updates, process changes, and operational procedures to help customer service teams work efficiently and consistently.

Responsibilities include creating SOPs, CPDs, CAG alerts, and process workflows, plus updating docs to reflect business changes and communicating with internal teams. Collaboration with SMEs is essential for producing high-quality content.

Qualifications

• 6 months of experience in content writing for New Hire Training materials (Facilitation Guides, Participant Guides, Job Aids, SOPs)
• Experience working with SMEs in a corporate setting, leading discussions and developing content from scratch

Responsibilities

• Create and maintain work instructions, job aids, and standard operating procedures (SOPs)
• Develop process workflows for Customer Service Operations
• Prepare Client Procedure Documents (CPDs) and CAG alerts for clients
• Document system and capability changes affecting ORx systems
• Update documentation to reflect business process changes
• Develop written communications for internal teams
• Ensure documentation is accurate, clear, and easy to follow

Skills

Content writing

SME collaboration

Documentation writing

Training materials

Job description

Optum is seeking Business Writers to create and maintain clear, accurate business documentation. You will document system updates, process changes, and operational procedures to help customer service teams work efficiently and consistently.

Responsibilities include creating SOPs, CPDs, CAG alerts, and process workflows, plus updating docs to reflect business changes and communicating with internal teams. Collaboration with SMEs is essential for producing high-quality content.