SOP & Process Documentation Specialist

GUS Education Business Process Solutions and Services Philippines, Inc.; Philippines; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

HMO + Life Insurance

Training Programs & Learning

30 PTOs and Leave Conversion

Parental & Maternity Benefits

Transportation, Internet, Clothing, R&

Job summary

GUS Education Philippines, Inc. is seeking a Process Documentation Specialist (SOP) to map workflows, develop and maintain SOPs, and ensure operational documentation aligns with standards.

You will collaborate with process owners and cross-functional teams to drive clarity and governance across the organization. The role focuses on transforming complex processes into clear documentation, establishing templates, and supporting continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Management, Information Systems, or related field.
• 2–3 years of experience in process documentation, process mapping, business process improvement, operations, or related role.
• Experience supporting finance, accounting, or operational processes is an advantage.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, Outlook, and Power BI.
• Familiarity with process mapping and documentation tools such as Visio, Lucidchart, Draw.io, or similar platforms.
• Strong attention to detail with the ability to produce clear, accurate, structured, and well-organized documentation.
• Strong analytical, organizational, and research skills with the ability to understand and simplify complex processes.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with process owners and cross-functional teams.
• Ability to manage multiple documentation projects, prioritize deadlines, and follow established documentation standards.

Responsibilities

• Conduct process discovery sessions and stakeholder interviews to understand workflows, requirements, and practices.
• Develop detailed process maps showing activities, decisions, roles, handoffs, and flows.
• Create and maintain SOPs, work instructions, process guides, and other operational documentation.
• Translate complex processes into clear, structured documentation.
• Ensure documentation reflects current practices, policies, and requirements.
• Establish and maintain standardized documentation formats, templates, and guidelines across departments.
• Prepare step-by-step procedures defining responsibilities, inputs, outputs, and outcomes.
• Proofread and organize SOPs to be easy to follow.
• Support documentation for consistency, knowledge transfer, and efficiency.
• Prepare executive-ready process documentation when required.
• Coordinate with owners to validate accuracy and relevance.
• Track document versions, approvals, and review schedules.
• Maintain centralized repository of SOPs and documents with proper control.

Skills

Process documentation

Process mapping

Business process improvement

Attention to detail

Analytical skills

Communication

Project management

Education

Bachelor's degree in Business Administration, Accounting, Finance, Management, Information Systems or related field

Tools

Microsoft Office Suite

Power BI

Visio

Lucidchart

Draw.io

Job description

GUS Education Philippines, Inc. is seeking a Process Documentation Specialist (SOP) to map workflows, develop and maintain SOPs, and ensure operational documentation aligns with standards.

You will collaborate with process owners and cross-functional teams to drive clarity and governance across the organization. The role focuses on transforming complex processes into clear documentation, establishing templates, and supporting continuous improvement.