Solution Design Manager: End-to-End Infra Leader

J-K Network Services; Taguig; On-site; PHP 1,096,804 - 1,313,755; Full time

Job summary

J-K Network Services in Taguig is seeking an experienced Solution Design Manager to oversee the design of end-to-end infrastructure solutions and manage project oversight across the company’s global service delivery.

The ideal candidate will have at least 8 years of BPO/BPM experience and a strong background in customer service operations. The position is on-site with a graveyard shift schedule, offering an opportunity to work closely with internal and external service providers.

Qualifications

• Minimum 8 years of BPO/BPM experience.
• Experience in customer service operations in a managerial role.
• Prior solution design experience preferred.

Responsibilities

• Manage intake process and oversee end‑to‑end infrastructure solution design.
• Ensure complete solution requirements are understood and defined prior to design.
• Create and maintain Infrastructure Design Documents, Build Documents, and related artefacts.

Skills

Solution Design

Project Oversight

Customer Service Operations

BPO/BPM Experience

Technology Roadmaps

Education

Bachelor's degree (MBA preferred)

Job description

J-K Network Services in Taguig is seeking an experienced Solution Design Manager to oversee the design of end-to-end infrastructure solutions and manage project oversight across the company’s global service delivery.

The ideal candidate will have at least 8 years of BPO/BPM experience and a strong background in customer service operations. The position is on-site with a graveyard shift schedule, offering an opportunity to work closely with internal and external service providers.