Senior BPO Solution Design Lead – Onsite, Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 2,009,000 - 2,902,000; Full time

Benefits offered by this job

HMO coverage for the employee and two dependents (from Day 1)

Quarterly performance bonuses

Excellent opportunities for career growth

Job summary

A staffing solutions firm is seeking a BPO Senior Consultant for Solution Design based in Taguig. The role involves engaging clients and developing tailored solutions while participating in market analysis and process enhancement initiatives. Ideal candidates will have at least 8 years of experience in the BPO/BPM industry, including managerial experience. Key benefits include HMO coverage from day one and quarterly performance bonuses, alongside excellent career growth opportunities.

Qualifications

• Minimum of 8 years of experience in BPO/BPM industries, ideally with managerial experience.
• Preferred experience in solution design and knowledge of contact center operations.
• Willingness to work onsite at BGC Taguig.

Responsibilities

• Develop tailored solutions to suit client needs.
• Analyze market intelligence and competitive data.
• Participate in ongoing process improvement initiatives.
• Draft and review Statements of Work (SOW).
• Guide team members in creating marketing materials.

Skills

BPO/BPM industry experience

Customer service operations

Solution design knowledge

RFP processes

Market analysis

Contract management

Job description

A staffing solutions firm is seeking a BPO Senior Consultant for Solution Design based in Taguig. The role involves engaging clients and developing tailored solutions while participating in market analysis and process enhancement initiatives. Ideal candidates will have at least 8 years of experience in the BPO/BPM industry, including managerial experience. Key benefits include HMO coverage from day one and quarterly performance bonuses, alongside excellent career growth opportunities.