Solar Customer Experience Specialist

Journeyfront, Inc.

Pasig

On-site

PHP 279,000 - 446,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Medical and dental insurance (with dep

Group life insurance

Paid time off (PTO)

Career growth opportunities

Team culture

Free meals for onsite employees

Job summary

ClearSource is seeking a Customer Experience Specialist to support our premium Solar program journey. You will handle inbound and outbound calls, emails, and texts, delivering world-class service and coordinating with the CX Pro team.

The ideal candidate has at least 1 year of customer support experience, a 4-year degree, basic solar process knowledge, and a customer-first mindset. This is an on-site role in Pasig with a competitive salary and benefits.

Qualifications

Must be a college graduate of any 4-year course.
Basic understanding of solar processes (installation, permitting, or utility timelines).
At least 1 year of customer support experience preferred.
Strong problem-solving and communication skills.
Positive attitude with a customer-first mindset.
Ability to multitask and manage queue-based responsibilities.

Responsibilities

Deliver updates and answer questions across inbound and outbound calls, emails, and texts.
Set clear customer expectations during interactions.
Follow call center policies, procedures, and performance standards.
Handle queue-based responsibilities to support quicker project progression.
Read and understand project notes with accuracy.
Provide timely resolutions to customer questions and requests.
Maintain up-to-date knowledge of local utility, permitting timelines.
Document all customer interactions per standard processes.
Escalate to the CX Specialist Manager when necessary.
Coordinate with the CX Pro on customer feedback.
Collect document signatures as needed.