Solar Tech Support Specialist

ClearSourceBPO; Pasig; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical + Dental insurance (dependent)

Group life insurance

Paid time off

Career growth

Skills development

Free meals onsite

Job summary

ClearSourceBPO is seeking a Technical Support Expert to provide reliable support to residential solar customers across channels, resolving inquiries with a customer-first mindset. You will handle billing, account, and system performance concerns while maintaining accurate case documentation.

The role requires 1–2 years in customer service or technical support, strong communication skills, and experience with CRM platforms.

Qualifications

• 1–2 years of customer service, contact center, technical support, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and case management systems.
• Background in solar, renewable energy, utilities, home services, or technical support environments (preferred).
• Familiarity with Salesforce or similar CRM platforms (preferred).
• Experience handling escalated customer situations (preferred).
• Knowledge of solar financing, system monitoring, and residential solar operations (preferred).

Responsibilities

• Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns.
• Handle customer interactions via phone, email, chat, messaging, and voicemail.
• Investigate and resolve issues related to billing, financing, account management, and solar system performance.
• Deliver timely and accurate resolutions following established processes and service standards.
• Escalate complex issues to the appropriate teams when needed.
• Provide empathetic, professional, and customer-focused support in all interactions.
• Apply de-escalation techniques to effectively manage difficult customer situations.
• Maintain accurate documentation of all interactions, case updates, and resolutions.
• Create and manage customer cases to ensure proper tracking and follow-through.
• Assist with basic to intermediate troubleshooting using available tools and resources.

Skills

Customer service

Communication

Problem solving

CRM systems

Multi-tasking

Tools

Salesforce

Job description

ClearSourceBPO is seeking a Technical Support Expert to provide reliable support to residential solar customers across channels, resolving inquiries with a customer-first mindset. You will handle billing, account, and system performance concerns while maintaining accurate case documentation.

The role requires 1–2 years in customer service or technical support, strong communication skills, and experience with CRM platforms.