Operations Manager

W Bridges Manpower Corporation; Tacloban; On-site; PHP 520,000 - 900,000; Full time

Job summary

W Bridges Manpower Corporation seeks a seasoned Head of Housekeeping to lead all housekeeping operations, front desk coordination, and guest-relations for a hotel. You will drive cleanliness standards, supervise staff, and ensure smooth check-in/check-out while maintaining guest satisfaction.

The role requires 5+ years in front office and housekeeping with leadership experience, strong organizational skills, and knowledge of PMS and safety protocols.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism, Housekeeping, or related field.

Responsibilities

• Lead the full housekeeping operation, including guest rooms, public areas, and back-of-house cleanliness.
• Oversee pre-opening setup of cleaning systems, supplies, and staff training.
• Develop cleaning schedules, inventory plans, and quality control standards consistent with brand expectations.

Skills

Leadership

Staff Training

Customer Service

Conflict Resolution

Team Motivation

Education

Bachelor's degree in Hospitality or related field

Tools

PMS software

Microsoft Office

Job description

About the role

Lead the full housekeeping and front office operations of the hotel, including guest rooms, public areas, and back-of-house cleanliness. Oversee pre-opening setup of cleaning systems, supplies, and staff training. Ensure rooms are maintained to "Rest Well" standard - spotless, peaceful, and guest-ready. Lead and manage all Front Office operations including Reception, Concierge, Bell Service, and Reservations, ensuring smooth and efficient guest check-in/check-out processes with attention to detail and courtesy.

Key responsibilities

• Lead the full housekeeping operation, including guest rooms, public areas, and back-of-house cleanliness.
• Oversee pre-opening setup of cleaning systems, supplies, and staff training.
• Develop cleaning schedules, inventory plans, and quality control standards consistent with brand expectations.
• Ensure rooms are maintained to "Rest Well" standard - spotless, peaceful, and guest-ready.
• Coordinate closely with the Front Office and Engineering teams for room readiness, maintenance reporting, and service recovery.
• Supervise laundry and linen operations to ensure efficiency and hygiene compliance.
• Recruit, train, and evaluate housekeeping team members for performance, service behavior, and safety practices.
• Lead and manage all Front Office operations including Reception, Concierge, Bell Service, and Reservations.
• Handle guest complaints and service recovery promptly, turning challenges into opportunities for connection.
• Manage pre-arrival arrangements for VIPs, long-stay guests, and corporate clients.

About you

• Bachelor's degree or diploma in Hospitality Management, Tourism, Housekeeping, or related field.
• Minimum 5 years of front office & housekeeping experience, including 2 years in a supervisory or managerial capacity.
• Strong organizational and leadership skills with keen attention to detail.
• Knowledge of housekeeping management systems, chemical safety, and inventory control.
• Proficiency in hotel property management systems (PMS) and Microsoft Office applications.
• Excellent communication skills and ability to motivate diverse teams.
• Excellent customer service and conflict-resolution abilities.
• Able to remain calm, diplomatic, and solution-oriented under pressure.
• Maintain full compliance with DOLE, DOH, and sanitation regulations.
• Embodies company's core values - dependable, genuine, and guest-focused.