SOFT POOL | CUSTOMER SERVICE REPRESENTATIVE | RETAIL ACCOUNT | 6 MOS. EXP REQ

Cebu Tele-Net Philippines Corporation; Cebu City; On-site; PHP 223,000 - 290,000; Part time

Benefits offered by this job

Night differential

HMO after 181 days

Career growth opportunities

Job summary

Cebu Tele-Net Philippines Corporation is seeking a customer service representative to handle inquiries, concerns, and transactions for our retail account. You will ensure a positive customer experience by providing accurate information and resolving issues efficiently.

This project-based role lasts one year with potential for regularization based on performance and business needs; candidates must be onsite in Cebu City and able to work shifting schedules, including weekends and holidays.

Qualifications

• 6 months of BPO or customer service experience, preferably handling retail accounts.
• Senior High School graduate (New Curriculum) or High School graduate (Old Curriculum).
• Strong communication and interpersonal skills.
• Basic computer navigation skills.
• Ability to multitask in a fast-paced environment and focus on customers.

Responsibilities

• Handle inbound and/or outbound customer interactions via calls, chat, or email.
• Address inquiries related to orders, products, billing, and services.
• Resolve complaints and issues promptly and professionally.
• Document interactions accurately in the system.
• Meet performance metrics such as AHT, CSAT, and QA.

Skills

Communication skills

Interpersonal skills

Multitasking

Basic computer navigation

Education

Senior High School (New Curriculum)

High School (Old Curriculum)

Job description

Job Summary

You will be responsible for handling customer inquiries, concerns, and transactions related to our retail account. The role ensures a positive customer experience by providing accurate information, resolving issues efficiently, and maintaining high service quality standards.

This is a project-based engagement for a duration of one (1) year. Regularization may be considered based on the employee’s performance and business requirements.

Key Responsibilities

• Handle inbound and/or outbound customer interactions (calls, chat, or email)

• Address customer inquiries related to orders, products, billing, and services

• Resolve complaints and issues in a timely and professional manner

• Document interactions accurately in the system

• Meet and maintain required performance metrics (e.g., AHT, CSAT, QA)

• Follow company policies, procedures, and compliance standards

Qualifications

• At least 6 months of BPO/customer service experience (retail account preferred)

• Senior High School graduate (for New Curriculum)

• High School graduate (for Old Curriculum)

• Strong communication and interpersonal skills

• Basic computer navigation skills

• Ability to multitask and work in a fast-paced environment

• Customer-focused and solution-oriented mindset

Work Requirements

• Amenable to shifting schedules, including weekends and holidays

• Willing to work onsite

• Flexible and able to adapt to changing business needs

What We Offer

• Night differential and applicable allowances

• HMO after 181 days

• Opportunities for career growth and development