In-House Customer Service Representative | Financial Account

Arrk Freight and Logistics Co.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO for you and 3 dependents

Retirement plan after 5 years

Life insurance from day 1

Promotion opportunities

Annual performance-based increase

15% night differential

Company events

Job summary

Arrk Freight and Logistics Co. in Manila is seeking a Specialist to deliver outstanding service via timely phone-based support. You will handle inquiries related to payments, loans, charges, and rewards, ensuring resolutions for customers.

The ideal candidate has at least 1 year of BPO voice experience, strong English communication, and a customer-first mindset. Onsite role with benefits including HMO, life insurance, and opportunities for promotion.

Qualifications

• Must be willing to work onsite in a phone-based customer interaction role.
• Proficiency with basic computer functions including mouse/keyboard and internet searches.
• At least 1 year BPO voice international work experience.
• Excellent English communication and customer service orientation.

Responsibilities

• Provide timely, phone-based resolutions to customer inquiries.
• Handle transactions inquiries including payments, loans, charges/fees, and rewards.
• Assist with fraud investigations and related issues as needed.

Skills

Phone support

English communication

Customer service

Education

High School graduate

Tools

MS Office

Job description

Job Description:

As a Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other issues.

Compensation and Benefits:

• HMO upon joining the company (plus free 3 dependents)

• Retirement Plan after 5 years of stay in the company

• Life Insurance on day 1

• Internal Promotion

• Annual Increase (Performance based)

• 15% Night Differential

Qualifications:

• Must be willing to work onsite and in a environment that requires to 100% phone based customer interaction.

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the internet and maneuvering in a window based environment strongly preferred.

• At lease High School or Senior High School Graduate with at least 1 year BPO voice international work experience

• Good to Excellent English communication skills

• Exceptional customer service orientation

• Willing to work on shifting schedule

Benefits:

• Company Christmas gift

• Company events

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Promotion to permanent employee