Customer Service Representative | Voice & Non-Voice Account - 35k SOB

GDV BUSINESS SERVICES CO.; Quezon City; On-site; PHP 25,000 - 35,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth Opportunities

Supportive Work Environment

Job summary

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives for their Healthcare Account team. Candidates will handle voice or non-voice transactions, assist customers with inquiries, and provide accurate and professional support.

Qualifications include at least a High School Graduate status and good verbal communication skills. A supportive work environment and paid training are part of the perks offered.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate required.
• Good verbal and written communication skills needed.
• Basic computer knowledge and typing skills are essential.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Provide accurate information regarding healthcare services.
• Assist customers with requests and issue resolution.
• Document customer interactions and maintain accuracy.

Skills

Good communication skills

Customer service orientation

Basic computer knowledge

Detail-oriented

Education

High School Graduate or Senior High School Graduate

Job description

We are looking for Customer Service Representatives to join our Healthcare Account team. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide accurate and professional support.

Responsibilities

• Handle customer inquiries and concerns through voice or non-voice channels

• Provide accurate information regarding healthcare-related services and account concerns

• Assist customers with requests, account updates, and issue resolution

• Process and update customer information accurately

• Document customer interactions and transactions

• Follow established procedures, quality standards, and compliance guidelines

• Maintain professionalism and confidentiality when handling customer information

• Meet assigned productivity, quality, and performance targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• With or without BPO experience

• Good verbal and written communication skills

• Basic computer knowledge and typing skills

• Customer-service oriented and detail-oriented

• Willing to work onsite

• Willing to work on a shifting schedule, including weekends and holidays, if required

Perks & Benefits

• Day 1 HMO

• Competitive Salary Package

• Open to Applicants with No BPO Experience

• Paid Training

• Career Growth and Development Opportunities

• Supportive Work Environment