Shift Manager - Makati

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Shift Manager to oversee store operations, ensure top-tier guest experiences, and manage QSCH compliance across opening, peak, and closing shifts.

You will lead floor operations during busy periods, maintain cleanliness and equipment, and actively engage guests to deliver a memorable dining experience. The role also involves staff development, local marketing initiatives, and effective problem resolution.

Qualifications

• Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets.

Responsibilities

• Open/mid shift procedures management using the QSCH Restaurant Checklist (QRC).
• Lead floor during peak hours to deliver excellent service and hospitality.
• Maintain cleanliness across dining, restrooms, kitchen, and exterior areas.
• Engage guests to ensure memorable dining experiences and uphold service standards.
• Resolve guest concerns promptly and effectively.
• Manage closing procedures and prep for next day.
• Lead restaurant operations to achieve excellent results.
• Nurture a positive, engaging work environment.
• Implement local restaurant marketing programs to drive trials and loyalty.
• Develop relationships to strengthen guest loyalty and visit frequency.
• Encourage guests to bring more friends/family.
• As MOD, conduct regular team meetings and recognize performers.
• Administer Key Management Systems to influence Sales, QSCH, and People results.

Skills

People management

Guest service

Team leadership

Education

Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.

Job description

As a Shift Manager,you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests’ concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.
• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Devise and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations facets.