Shift Lead — Restaurant Ops & Guest Experience

Confidential Jobs; Laguna; On-site; PHP 335,000 - 469,000; Full time

Job summary

Confidential Jobs in Laguna, Philippines, is seeking a Restaurant Manager to lead QSCH management, floor operations, and guest experiences during peak hours. The role emphasizes service excellence, cleanliness, and a positive, energetic team environment.

You will supervise opening/closing procedures, develop local marketing programs to drive trials and repeat business, and mentor staff to deliver memorable dining experiences while maintaining brand standards.

Qualifications

• Bachelor's degree in Food & Beverage Services Management or related field.
• Experience in shift management or store supervision desirable.
• Strong leadership and customer service skills.

Responsibilities

• Manage opening/mid shift procedures with QSCH Restaurant Checklist (QRC).
• Lead floor during peak hours to ensure excellent service and hospitality.
• Maintain cleanliness and organization of dining area, restrooms, kitchen and prep areas.
• Resolve guest concerns promptly and professionally.
• Oversee closing shift procedures and store continuity for the next day.
• Drive local marketing programs to attract new guests and reward loyal patrons.
• Foster a positive, empowering work environment and strong team relationships.

Skills

People Management

Guest Service

Shift Leadership

Marketing Programs

Education

Bachelor's degree

Job description

Confidential Jobs in Laguna, Philippines, is seeking a Restaurant Manager to lead QSCH management, floor operations, and guest experiences during peak hours. The role emphasizes service excellence, cleanliness, and a positive, energetic team environment.

You will supervise opening/closing procedures, develop local marketing programs to drive trials and repeat business, and mentor staff to deliver memorable dining experiences while maintaining brand standards.