Shared Services Associate: Customer Experience & Operations

Megaworld Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Megaworld Corporation invites motivated individuals to join the Shared Services team as a Specialist in Quezon City with operations at Mckinley Hill, Taguig. The role centers on delivering excellent customer experiences while supporting multi-unit administrative functions.

The successful candidate will handle inquiries across multiple channels and work with cross-functional teams to improve processes and service delivery in a fast-paced corporate environment.

Qualifications

• Strong communication and interpersonal skills.
• Empathy and customer service orientation.
• Proficient with common software tools.

Responsibilities

• Serve as a primary point of contact by handling inquiries via phone, email, and chat.
• Provide administrative and operational support across business units.
• Maintain accurate records and documentation for compliance and efficiency.
• Collaborate with cross-functional teams to identify process improvements.
• Contribute to continuous improvement of customer service standards.

Skills

Communication skills

Interpersonal skills

Tools

Office productivity tools

Job description

Megaworld Corporation invites motivated individuals to join the Shared Services team as a Specialist in Quezon City with operations at Mckinley Hill, Taguig. The role centers on delivering excellent customer experiences while supporting multi-unit administrative functions.

The successful candidate will handle inquiries across multiple channels and work with cross-functional teams to improve processes and service delivery in a fast-paced corporate environment.