SHARED SERVICES SPECIALIST (URGENT)

Megaworld Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Megaworld Corporation invites motivated individuals to join the Shared Services team as a Specialist in Quezon City with operations at Mckinley Hill, Taguig. The role centers on delivering excellent customer experiences while supporting multi-unit administrative functions.

The successful candidate will handle inquiries across multiple channels and work with cross-functional teams to improve processes and service delivery in a fast-paced corporate environment.

Qualifications

• Strong communication and interpersonal skills.
• Empathy and customer service orientation.
• Proficient with common software tools.

Responsibilities

• Serve as a primary point of contact by handling inquiries via phone, email, and chat.
• Provide administrative and operational support across business units.
• Maintain accurate records and documentation for compliance and efficiency.
• Collaborate with cross-functional teams to identify process improvements.
• Contribute to continuous improvement of customer service standards.

Skills

Communication skills

Interpersonal skills

Tools

Office productivity tools

Job description

About the Role

Megaworld Corporation is looking for a driven, service-oriented Shared Services Specialist to join our growing team based in Quezon City and Mckinley Hill, Taguig. This full-time role offers an exciting opportunity to be at the heart of our operations, where you will make a meaningful impact by delivering excellent customer experiences while supporting key business functions. If you thrive in a fast-paced environment and enjoy helping others, this role is for you.

What You’ll Be Doing

• Serve as a primary point of contact by professionally handling customer inquiries and concerns through phone, email, and chat channels
• Provide essential administrative and operational support across multiple business units
• Maintain accurate records and documentation to support compliance, efficiency, and smooth workflows
• Work closely with cross-functional teams to identify opportunities for process improvements and service enhancements
• Actively contribute to the continuous improvement of customer service standards and shared services best practices

What We’re Looking For

• Open to fresh graduates who are eager to learn and grow in a corporate environment
• Strong communication and interpersonal skills, with a natural ability to empathize and deliver excellent customer service
• Comfortable using computer applications and office productivity tools
• Flexible, adaptable, and able to perform well in a dynamic, fast-paced setting
• A collaborative team player with a positive mindset and a strong commitment to quality and excellence