Multichannel Customer Service Specialist (Full-Time)

Talent Outsourcing Channel Solutions; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Talent Outsourcing Channel Solutions in Quezon City, Metro Manila, is seeking a Customer Service Representative to join our team on a full-time basis. You will be the voice of our clients, providing outstanding support across multiple channels while building positive relationships and ensuring customer satisfaction.

The role offers opportunities for career growth in a dynamic customer service environment, with emphasis on accurate documentation, product knowledge, and professional communication

Qualifications

• High school diploma or equivalent; CS cert is a plus.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat.
• Provide accurate and timely responses on products, services, accounts.
• Document interactions and maintain records in company systems.
• Elevate complex issues to appropriate departments.
• Process account updates, orders, and billing inquiries.
• Resolve complaints professionally to achieve satisfactory outcomes.
• Follow policies and quality standards.
• Meet performance metrics such as CSAT and FCR.
• Support teammates and contribute to a positive team culture.
• Stay updated on products and policies.

Skills

Customer service

English fluency

Multilingual

Call centre experience

Education

High school diploma

Tools

CRM software

Job description

Talent Outsourcing Channel Solutions in Quezon City, Metro Manila, is seeking a Customer Service Representative to join our team on a full-time basis. You will be the voice of our clients, providing outstanding support across multiple channels while building positive relationships and ensuring customer satisfaction.

The role offers opportunities for career growth in a dynamic customer service environment, with emphasis on accurate documentation, product knowledge, and professional communication