Customer Experience Specialist - Multichannel Support

Gratitude Philippines; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Metro Manila is seeking individuals to deliver exceptional customer service. Responsibilities include handling inquiries, maintaining records, and collaborating with teams for improved service delivery. Candidates should possess a Bachelor's degree, 1–3 years of relevant experience, and strong communication skills. The role may require evening or weekend shifts based on needs, offering a great opportunity to enhance your career in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong customer-oriented mindset.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues promptly and effectively.
• Maintain detailed records of customer interactions and actions taken.
• Collaborate with team members to improve service delivery.
• Assist in training new representatives.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service provider in Metro Manila is seeking individuals to deliver exceptional customer service. Responsibilities include handling inquiries, maintaining records, and collaborating with teams for improved service delivery. Candidates should possess a Bachelor's degree, 1–3 years of relevant experience, and strong communication skills. The role may require evening or weekend shifts based on needs, offering a great opportunity to enhance your career in a fast-paced environment.