ServiceNow Developer: Automations, Dashboards & ATF

Reed Elsevier Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Reed Elsevier Philippines seeks a ServiceNow Developer to support, enhance, and configure ServiceNow modules. You will resolve incidents and service requests in line with SLAs and policies, and contribute to automation, dashboards, and reports.

Work with Flow Designer, Orchestration, and ATF for testing, while creating training materials and knowledge base articles for users. You will collaborate with internal customers to deliver robust, scalable solutions.

Qualifications

• Experience administering and configuring ServiceNow modules.
• Develop new solutions or enhancements using ServiceNow tools.
• Resolve incidents and fulfill service requests per SLA.
• Consult with customers on features and functions of ServiceNow.
• Create dashboards and reports as requested by users.
• Create, maintain and execute ATF test cases.

Responsibilities

• Participate in the administration and configuration of the ServiceNow modules.
• Develop new solutions or enhancements using ServiceNow development tools.
• Resolve incidents and fulfill service requests and stories per SLA.
• Consult with customers regarding ServiceNow features and functions.
• Engage with customers to create Dashboards and Reports.

Skills

ServiceNow

Flow Designer

Orchestration

ATF

Dashboards

Tools

ServiceNow Platform

Job description

Reed Elsevier Philippines seeks a ServiceNow Developer to support, enhance, and configure ServiceNow modules. You will resolve incidents and service requests in line with SLAs and policies, and contribute to automation, dashboards, and reports.

Work with Flow Designer, Orchestration, and ATF for testing, while creating training materials and knowledge base articles for users. You will collaborate with internal customers to deliver robust, scalable solutions.