ServiceNow Developer I: Build Workflows & Dashboards

Relx Plc; Manila; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Relx Plc is seeking a ServiceNow Developer I to support, configure, and optimize ServiceNow modules across the organization from Manila. You will resolve incidents and requests per SLA, build automated workflows, and deliver dashboards for stakeholders.

You will collaborate with internal customers, create training materials, and execute ATF tests while documenting outcomes and best practices. Familiarity with ITSM, ITIL, and cloud concepts will help drive improvements.

Qualifications

• Bachelor's Degree in IT-related course.
• 1–2 years of experience in ServiceNow development.
• Proficient with REST, JavaScript and HTML.
• Familiarity with ITSM and ITIL practices.

Responsibilities

• Administer and configure ServiceNow modules.
• Develop new solutions and enhancements using ServiceNow tools.
• Resolve incidents and fulfill service requests per SLA.
• Consult with customers on features and functions.
• Create dashboards and reports for stakeholders.
• Create, maintain and execute test cases with ATF.
• Document solutions and provide user training.

Skills

Problem solving

Communication

Time management

Education

Bachelor's degree in IT-related field

Tools

REST

JavaScript

HTML

Job description

Relx Plc is seeking a ServiceNow Developer I to support, configure, and optimize ServiceNow modules across the organization from Manila. You will resolve incidents and requests per SLA, build automated workflows, and deliver dashboards for stakeholders.

You will collaborate with internal customers, create training materials, and execute ATF tests while documenting outcomes and best practices. Familiarity with ITSM, ITIL, and cloud concepts will help drive improvements.