ServiceNow Developer - Automation, Dashboards & ATF

Reed Elsevier Philippines; Quezon City; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Reed Elsevier Philippines is seeking a ServiceNow Developer to support, enhance, and configure ServiceNow modules. You will resolve incidents and service requests per SLAs, and drive process automation using Flow Designer, Orchestration, and web services.

You will partner with internal customers to generate dashboards, reports, and knowledge base content, while coaching users through training sessions. You will also create and execute ATF test scripts and document results for quality assurance.

Formación

• Experience supporting and configuring ServiceNow modules.
• Ability to resolve incidents and service requests per SLAs.
• Experience with Flow Designer, Orchestration, and web services.
• Ability to create dashboards and reports.
• Knowledge of ServiceNow Automated Test Framework (ATF).

Responsabilidades

• Participate in administration and configuration of ServiceNow modules.
• Resolve incidents and fulfill service requests according to SLAs and policies.
• Consult with customers regarding ServiceNow features.
• Engage with customers to create dashboards and reports.
• Create, maintain, and execute test cases using ATF.

Conocimientos

Incident management

Dashboard creation

Training sessions

Herramientas

Flow Designer

Orchestration

Web services

ATF

Descripción del empleo

Reed Elsevier Philippines is seeking a ServiceNow Developer to support, enhance, and configure ServiceNow modules. You will resolve incidents and service requests per SLAs, and drive process automation using Flow Designer, Orchestration, and web services.

You will partner with internal customers to generate dashboards, reports, and knowledge base content, while coaching users through training sessions. You will also create and execute ATF test scripts and document results for quality assurance.