ServiceNow Developer (College Graduate)

Reed Elsevier Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Reed Elsevier Philippines seeks a ServiceNow Developer to support, enhance, and configure ServiceNow modules. You will resolve incidents and service requests in line with SLAs and policies, and contribute to automation, dashboards, and reports.

Work with Flow Designer, Orchestration, and ATF for testing, while creating training materials and knowledge base articles for users. You will collaborate with internal customers to deliver robust, scalable solutions.

Qualifications

• Experience administering and configuring ServiceNow modules.
• Develop new solutions or enhancements using ServiceNow tools.
• Resolve incidents and fulfill service requests per SLA.
• Consult with customers on features and functions of ServiceNow.
• Create dashboards and reports as requested by users.
• Create, maintain and execute ATF test cases.

Responsibilities

• Participate in the administration and configuration of the ServiceNow modules.
• Develop new solutions or enhancements using ServiceNow development tools.
• Resolve incidents and fulfill service requests and stories per SLA.
• Consult with customers regarding ServiceNow features and functions.
• Engage with customers to create Dashboards and Reports.

Skills

ServiceNow

Flow Designer

Orchestration

ATF

Dashboards

Tools

ServiceNow Platform

Job description

The ServiceNow Developer will be responsible for supporting, enhancing, and configuring various ServiceNow modules within the organization. This role involves resolving incident tickets and service requests in accordance with established service level agreements (SLAs) and company policies. The developer will contribute to building and improving solutions within the ServiceNow platform, including process automation and workflow development using tools such as Flow Designer, Orchestration, and web services.

In partnership with internal customers and stakeholders, the ServiceNow Developer will generate dashboards and reports, create and maintain training materials and knowledge base articles, and provide user guidance through coaching and training sessions. The role also involves creating and executing test cases, including the use of ServiceNow’s Automated Test Framework (ATF) to run automated test scripts and document test results.

Accountabilities:

• Participate in the administration and configuration of the ServiceNow application modules
• Participate in the creation of new solutions, or enhancements to existing solutions, using ServiceNow development tools and
• Resolve Incidents and fulfill Service Requests and Stories according to defined Service Level Agreements (SLA) and company
• Consult with customers regarding ServiceNow features and functions
• Engage with customers to create Dashboards and Reports (as requested)
• Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF)