ServiceNow Developer (Software Engineer)

Reed Elsevier Philippines; Quezon City; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Reed Elsevier Philippines is seeking a ServiceNow Developer to support, enhance, and configure ServiceNow modules. You will resolve incidents and service requests per SLAs, and drive process automation using Flow Designer, Orchestration, and web services.

You will partner with internal customers to generate dashboards, reports, and knowledge base content, while coaching users through training sessions. You will also create and execute ATF test scripts and document results for quality assurance.

Formación

• Experience supporting and configuring ServiceNow modules.
• Ability to resolve incidents and service requests per SLAs.
• Experience with Flow Designer, Orchestration, and web services.
• Ability to create dashboards and reports.
• Knowledge of ServiceNow Automated Test Framework (ATF).

Responsabilidades

• Participate in administration and configuration of ServiceNow modules.
• Resolve incidents and fulfill service requests according to SLAs and policies.
• Consult with customers regarding ServiceNow features.
• Engage with customers to create dashboards and reports.
• Create, maintain, and execute test cases using ATF.

Conocimientos

Incident management

Dashboard creation

Training sessions

Herramientas

Flow Designer

Orchestration

Web services

ATF

Descripción del empleo

The ServiceNow Developer will be responsible for supporting, enhancing, and configuring various ServiceNow modules within theorganization. This role involves resolving incident tickets and service requests in accordance with established service level agreements(SLAs) and company policies. The developer will contribute to building and improving solutions within the ServiceNow platform,

including process automation and workflow development using tools such as Flow Designer, Orchestration, and web services.

In partnership with internal customers and stakeholders, the ServiceNow Developer will generate dashboards and reports, createand maintain training materials and knowledge base articles, and provide user guidance through coaching and training sessions. Therole also involves creating and executing test cases, including the use of ServiceNow's Automated Test Framework (ATF) to runautomated test scripts and document test results.

Accountabilities:

• Participate in the administration and configuration of the ServiceNow application modules
• Resolve Incidents and fulfill Service Requests and Stories according to defined Service Level Agreements (SLA) and company policies
• Consult with customers regarding ServiceNow features and functions
• Engage with customers to create Dashboards and Reports (as requested)
• Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF)