ServiceNow Developer I: Automate Workflows & Dashboards

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

RELX Philippines is seeking a ServiceNow Developer I to support, enhance, and configure ServiceNow modules. You will resolve incidents, automate processes, and partner with stakeholders to deliver dashboards and reports.

The role includes creating training materials, coaching users, and executing ATF test scripts to ensure quality and SLA compliance. Strong ITIL awareness and scripting skills are essential.

Qualifications

• Bachelor's degree in IT-related field and 1-2 years of ServiceNow development experience.
• Proficient in REST, JavaScript, and HTML for application development.
• Familiar with ITSM/ITIL practices and strong communication skills.

Responsibilities

• Participate in administration/configuration of ServiceNow modules.
• Develop new solutions or enhancements using ServiceNow tools and scripting languages.
• Resolve incidents and fulfill service requests per SLA and policy.
• Create dashboards/reports and advise customers on features.
• Create and execute ATF test cases and document results.
• Create/maintain documentation and provide user coaching.

Skills

REST

JavaScript

HTML

ITIL practices

Troubleshooting

Communication

Agile

Education

Bachelor's Degree in IT-related course

Tools

ServiceNow

CMDB

Job description

RELX Philippines is seeking a ServiceNow Developer I to support, enhance, and configure ServiceNow modules. You will resolve incidents, automate processes, and partner with stakeholders to deliver dashboards and reports.

The role includes creating training materials, coaching users, and executing ATF test scripts to ensure quality and SLA compliance. Strong ITIL awareness and scripting skills are essential.