Application Developer - ServiceNow

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 520,000 - 700,000; Full time

Benefits offered by this job

Hybrid work setup

IT Equipment provided

HMO coverage Day 1 for you and depend-

Retirement package with company match

Life and Accident Insurance Day 1

24 Annual PTOs (+6 after year 5)

Job summary

Reed Elsevier Philippines seeks a ServiceNow Developer to support and enhance the ServiceNow platform across modules, delivering automation and process improvements. You will resolve incidents and handle service requests within SLAs, while collaborating with internal customers to build dashboards and training materials.

This hybrid role reports to IT, based in Quezon City with monthly on-site reporting at UP AyalaLand TechnoHub, Commonwealth.

Qualifications

• Bachelor's degree required.
• Minimum 2 years ServiceNow development experience.
• Familiarity with ITIL ITSM practices.
• Strong communication and ability to manage multiple tasks.

Responsibilities

• Participate in the administration and configuration of the ServiceNow application modules.
• Resolve Incidents and fulfill Service Requests and Stories according to defined SLA and policies.
• Consult with customers regarding ServiceNow features and functions.
• Engage with customers to create Dashboards and Reports (as requested).
• Create, maintain, and execute test cases utilizing ATF.
• Create and maintain documentation.
• All other duties as assigned.

Skills

ServiceNow development

ITIL ITSM familiarity

Agile methodologies

REST APIs & integrations

Cloud concepts (Public Cloud)

CMDB familiarity

Communication skills

Prioritization

Troubleshooting

Stakeholder collaboration

Education

Bachelor's degree

Tools

Flow Designer

Orchestration

ATF

ServiceNow CMDB

REST API integrations

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup


• IT Equipment provided


• HMO coverage starting from Day 1 for you and FOUR FREE dependents


• Attractive retirement package with company matching


• Life and Accident Insurance starting Day 1


• 24 Annual PTOs, additional 6 once you reach your 5th year with us


• Competitive benefits with annual merit increase and incentives


• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid (1/month onsite reporting)


• Schedule: Midshift 4:00 pm to 12:00 am, Monday to Friday


• Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

The ServiceNow Developer will be responsible for supporting, enhancing, and configuring various ServiceNow modules within the organization. This role involves resolving incident tickets and service requests in accordance with established service level agreements (SLAs) and company policies. The developer will contribute to building and improving solutions within the ServiceNow platform, including process automation and workflow development using tools such as Flow Designer, Orchestration, and web services.

In partnership with internal customers and stakeholders, the ServiceNow Developer will generate dashboards and reports, create and maintain training materials and knowledge base articles, and provide user guidance through coaching and training sessions. The role also involves creating and executing test cases, including the use of ServiceNow’s Automated Test Framework (ATF) to run automated test scripts and document test results.

Key Responsibilities:

• Participate in the administration and configuration of the ServiceNow application modules.


• Resolve Incidents and fulfill Service Requests and Stories according to defined Service Level Agreements (SLA) and company policies.


• Consult with customers regarding ServiceNow features and functions.


• Engage with customers to create Dashboards and Reports (as requested).


• Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF).


• Create and maintain documentation.


• All other duties as assigned

What We're Looking For

• Bachelor's Degree.


• At least 2 years of experience in ServiceNow development.


• Ability to evaluate business problems and develop technical specifications and solutions within the ServiceNow environment, ensuring requirements are met or exceeded to deliver an improved customer experience.


• Familiarity with IT Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices.


• Strong communication skills, including written, verbal, and active listening.


• Ability to prioritize competing tasks.


• Experience in troubleshooting ServiceNow related issues.


• Familiarity with ServiceNow Configuration Management Database (CMDB) schema and CI classes. Create, implement, and maintain REST APIs and integrations between ServiceNow and external services.


• Familiarity with Public Cloud (IaaS and SaaS) and On-Premise Data Center concepts and technologies.


• Familiarity with Agile methodologies.


• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.