Service Support Coordinator II: Billing & Service Ops

Vertiv; Mandaluyong; On-site; PHP 670,000 - 893,000; Full time

Job summary

Vertiv is seeking a detail-oriented billing and service administration professional to ensure timely processing of service requests and accurate invoicing. You will coordinate with District Managers, Customer Engineers, and operations to manage quotes, SBs, and data across systems.

The role emphasizes data accuracy, cross-functional collaboration, and proactive issue resolution, supporting Vertiv’s extensive global service network and revenue goals.

Qualifications

• Knowledgeable of basic Accounts Payable and Accounts Receivable processes.
• Review and processing of PO and quotations.
• Excellent phone and interpersonal skills
• Well-developed organizational skills and attention to detail
• Ability to work with minimum supervision
• Customer resolution skills

Responsibilities

• Create service requests/tickets from approved quotes with accurate billing details.
• Notify District Managers and District Operations Coordinators of ticket creation and align service requirements.
• Monitor progress of quoted service tickets with coordinators and technicians for status updates.
• Review and bill completed service requests, ensuring accuracy in labor, travel, materials, and outcomes.
• Audit service performed by technicians to determine billability and proper documentation.
• Validate and analyze revenue and cost recognition for quoted vs. actual services; adjust as needed.
• Manage and update Install Base data across systems for consistency.
• Create and update billing details of the customer.
• Create SRs with correct service, billing, contract, warranty attributes; ensure timely completion.
• Coordinate with Customer Engineers and Parts Department regarding parts used; resolve disputed invoices with District Manager.
• Set goals with Supervisor and promote a culture of continuous improvement.

Skills

Interpersonal skills

Organizational skills

Customer resolution skills

Communication

Education

Bachelor’s degree in Management or Business

Tools

MS Office (Word, Excel, PowerPoint, Access)

Job description

Vertiv is seeking a detail-oriented billing and service administration professional to ensure timely processing of service requests and accurate invoicing. You will coordinate with District Managers, Customer Engineers, and operations to manage quotes, SBs, and data across systems.

The role emphasizes data accuracy, cross-functional collaboration, and proactive issue resolution, supporting Vertiv’s extensive global service network and revenue goals.