Service Delivery Coordinator II

Vertiv Co; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Vertiv Co is seeking a detail-focused administrator to coordinate service requests and manage end-to-end work orders across multiple accounts. You will act as the central liaison between customers, field teams, logistics, and management, ensuring on-time delivery within SLAs.

The role requires strong admin and analytical skills, fluent English, and the ability to work with minimal supervision while supporting onboarding and coaching of junior staff.

Qualifications

• College graduate of any course.
• Fluent English in writing and speaking.
• Experience in admin functions within a service environment.
• Strong administration, analytical and organizational skills.
• Ability to work with minimal supervision and as part of a team.

Responsibilities

• Coordinate service requests and work orders end-to-end.
• Manage lifecycle from intake to parts coordination and scheduling.
• Serve as liaison between customers, field teams, logistics, and management.
• Ensure service delivery within SLAs.
• Process quotes and proposals on portals.
• Maintain tracking sheets with ticket status and parts data.
• Generate system reports and perform quality checks.
• Onboard new hires and coach junior staff.

Skills

Administrative skills

Analytical skills

Organizational skills

Ownership mindset

Attention to detail

Time management

Team player

Fluent English

Education

College degree

Tools

ERP knowledge

Job description

Vertiv Co is seeking a detail-focused administrator to coordinate service requests and manage end-to-end work orders across multiple accounts. You will act as the central liaison between customers, field teams, logistics, and management, ensuring on-time delivery within SLAs.

The role requires strong admin and analytical skills, fluent English, and the ability to work with minimal supervision while supporting onboarding and coaching of junior staff.