Senior Service & Billing Coordinator

Vertiv; Mandaluyong; On-site; PHP 540,000 - 720,000; Full time

Job summary

Vertiv seeks a Senior Coordinator in the Philippines to ensure accurate alignment between Sales Orders, Service Requests, and Install Base data to support proper billing and revenue recognition. You will apply advanced knowledge of Vertiv’s products, SKUs, and install base management to resolve complex discrepancies.

Working with minimal supervision, you’ll guide the team on order shaping and system alignment.

Qualifications

• Graduate of any Management or Business course or any other relevant field.
• Basic understanding of accounting principles, Accounts Payable, and Accounts Receivable processes.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Power BI.
• Excellent phone etiquette and interpersonal communication skills for effective customer interactions and teamwork. Well-developed organizational skills with the ability to manage multiple tasks simultaneously, ensuring attention to detail.
• Works independently within established procedures
• Strong customer resolution skills, with the ability to manage and resolve customer concerns efficiently.

Responsibilities

• Prepare, create, and coordinate Time & Material (T&M) quotes requested by various stakeholders, ensuring timely and accurate submission.
• Maintain complete and accurate T&M Quote documents and Service Authorization Forms in SharePoint with proper version control.
• Follow up on pending T&M quotes with customers to drive conversion and service execution.
• Create service requests/tickets from approved quotes, ensuring all billing instructions and customer details are captured.
• Notify District Managers and District Operations Coordinators upon ticket creation and ensure alignment on service requirements.
• Monitor the progress of quoted service tickets with District Ops Coordinators and technicians for status updates.
• Perform billing reviews of completed service requests, ensuring accuracy in labor, travel, materials, and outcomes.
• Audit service by technicians to determine billability and proper documentation.
• Validate revenue and cost recognition for quoted vs. actual services, ensuring correct timestamps and allocations.
• Identify discrepancies and correct cost or revenue allocations to maintain financial accuracy.
• Maintain Install Base data (Instance Numbers, Site Numbers, Account Numbers) across systems for consistency.
• Apply understanding of how Install Base data flows into downstream processes and address issues proactively.
• Coordinate with Customer Engineers and Parts Department to validate materials used and billing accuracy.
• Investigate disputed invoices and escalate to District Managers when needed for customer resolution.
• Maintain strong relationships with District Managers, Customer Engineers, customers, and internal teams.
• Provide guidance to less experienced members on order shaping, SKU alignment, and install base interpretation.

Skills

Communication skills

Organizational skills

Independence

Customer resolution

Education

Bachelor's degree in Business or related field

Tools

Power BI

Excel

Word

PowerPoint

Job description

Vertiv seeks a Senior Coordinator in the Philippines to ensure accurate alignment between Sales Orders, Service Requests, and Install Base data to support proper billing and revenue recognition. You will apply advanced knowledge of Vertiv’s products, SKUs, and install base management to resolve complex discrepancies.

Working with minimal supervision, you’ll guide the team on order shaping and system alignment.