Service & Billing Operations Coordinator II

Vertiv

Mandaluyong

On-site

PHP 360,000 - 480,000

Full time

8 days ago

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Job summary

Vertiv, a global leader in critical digital infrastructure, is seeking a detail-oriented professional to manage service request billing, time & material quotes, and site-contract activity. You will coordinate with District Managers, Customer Engineers, and coordinators to ensure accurate invoicing and revenue recognition, while maintaining strong customer relations.

The role emphasizes data integrity, process discipline, and collaboration across departments to support service execution and

Qualifications

Graduate of any Management or Business course or any other relevant field.
Knowledgeable of basic Accounts Payable and Accounts Receivable process.
Review and processing of PO and quotations.
Working knowledge of Microsoft Office applications such as Word, Excel, Power Point, Access Database
Excellent phone and interpersonal skills
Well-developed organizational skills, ability to handle multiple task and attention to details.
Ability to work with minimum supervision
Customer resolution skills

Responsibilities

Create service requests/tickets from approved quotes, ensuring all billing instructions, scopes of work, and customer details are captured accurately.
Notify District Managers and District Operations Coordinators upon ticket creation and ensure alignment of service execution requirements.
Monitor the progress of quoted service tickets by coordinating with District Operations Coordinators and technicians for job status and completion updates.
Perform detailed review and billing of completed service requests, ensuring accuracy in labor, travel time, materials used, and service outcomes.
Audit service performed by technicians to determine billability (billable, contract-covered, warranty, or no-charge) and ensure proper documentation.
Validate and analyze revenue and cost recognition for quoted vs. actual services, ensuring correct timestamps, labor allocation, travel charges, material cost usage, and adjustments when needed.
Identify discrepancies and proactively correct cost or revenue allocations to maintain financial accuracy.
Manage and update Install Base data, including Instance Numbers, Site Numbers, and Account Numbers, ensuring data consistency and accuracy across systems.
Apply strong understanding of how Install Base data flows into downstream processes (SR creation, billing, and revenue recognition) and address issues proactively
Create and update billing details of the customer.
Create accurately and within the required turnaround time, following established processes and documentation requirements.
Review submitted documentation for completeness and accuracy and coordinate with the relevant stakeholders to resolve missing or incorrect information prior to SR creation.
Ensure SRs are created with the correct service, billing, contract, warranty, and other applicable attributes to support downstream service execution and invoicing.
Coordinate with the Customer Engineers and Parts Department regarding parts used on the service ticket.
Investigate disputed invoices and escape to District Manager to work out on resolution.
Maintain a good communicative relationship with District managers, Customer Engineers, end user customers, outside sales representative and inter department colleagues
Set goals with Supervisor to ensure that teams grow along with the support being extended to the customers.
Contribute to a culture of strong customer support, data accuracy, continuous improvement and process discipline across the team.