Field Service & Billing Coordinator II

Vertiv Co; Mandaluyong; On-site; PHP 391,000 - 670,000; Full time

Job summary

Vertiv in Mandaluyong, Philippines, seeks a Service Support Coordinator II (Field Administrator) to oversee service requests, quotes, and invoicing. You will coordinate with District Managers, Customer Engineers, and field teams to ensure accurate billing and timely ticket closure.

The role emphasizes data accuracy, Install Base data upkeep, and collaboration within a high-performance culture that values accountability and continuous improvement.

Qualifications

• Graduate of any Management or Business course or any other relevant field.
• Knowledgeable of basic Accounts Payable and Accounts Receivable process.
• Experience with PO review and quotation processing.
• Proficient in Word, Excel, PowerPoint and Access.

Responsibilities

• Create service requests/tickets from approved quotes with complete billing details.
• Notify District Managers and District Operations Coordinators on ticket creation.
• Monitor progress of quoted service tickets with technicians for status updates.
• Review and bill completed service requests accurately for labor, travel, materials.
• Audit service by technicians to determine billability and document accordingly.
• Validate revenue and cost recognition; adjust allocations as needed.
• Manage and update Install Base data for consistency across systems.
• Create and update billing details of the customer.
• Ensure SRs are created with correct service, billing, contract, and warranty attributes.

Skills

Interpersonal skills

Organizational skills

Independent / minimal supervision

Education

Management or Business degree

Tools

Microsoft Office

Job description

Vertiv in Mandaluyong, Philippines, seeks a Service Support Coordinator II (Field Administrator) to oversee service requests, quotes, and invoicing. You will coordinate with District Managers, Customer Engineers, and field teams to ensure accurate billing and timely ticket closure.

The role emphasizes data accuracy, Install Base data upkeep, and collaboration within a high-performance culture that values accountability and continuous improvement.