Service Resolution & Claims Specialist

hcmportal; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

UPS is seeking a customer-focused professional in the Philippines to deliver a seamless, end-to-end service experience for Account Executives and preferred account holders. You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and handle service recovery while owning customer concerns through to resolution.

The role involves proactive follow-ups, outbound calls, and collaboration with internal teams to ensure timely solutions and high customer

Qualifications

• College level or international equivalent.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Resolve inquiries from UPS Account Executives and clients promptly and effectively.
• Assist with account-related inquiries and coordination.
• Provide guidance on shipment status and tracking services.

Skills

Verbal communication

Written communication

Problem solving

Education

College level or international equivalent

Job description

UPS is seeking a customer-focused professional in the Philippines to deliver a seamless, end-to-end service experience for Account Executives and preferred account holders. You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and handle service recovery while owning customer concerns through to resolution.

The role involves proactive follow-ups, outbound calls, and collaboration with internal teams to ensure timely solutions and high customer