Account Services & Claims Resolution Specialist

UPS; Western Visayas; On-site; PHP 268,000 - 469,000; Full time

Job summary

UPS in the Philippines is seeking a customer-focused professional to deliver an end-to-end service experience for Account Executives and our preferred account holders.

You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and handle service recovery while maintaining full ownership of customer concerns through to resolution, with proactive follow-ups and outbound calls to ensure timely solutions.

Qualifications

• College level or international equivalent required.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Resolve inquiries from UPS Account Executives and clients promptly and effectively.
• Assist with account-related inquiries and coordination.
• Provide guidance on shipping and tracking status.
• Support tracing and claims investigations and related concerns.
• Handle additional account and shipment requirements to ensure smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Communication

Problem solving

Education

College level or international equivalent

Job description

UPS in the Philippines is seeking a customer-focused professional to deliver an end-to-end service experience for Account Executives and our preferred account holders.

You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and handle service recovery while maintaining full ownership of customer concerns through to resolution, with proactive follow-ups and outbound calls to ensure timely solutions.