Healthcare Recovery Advocate: Customer Case Resolution

hcmportal; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

UPS is seeking a dedicated professional in the Philippines for a permanent full-time customer service role. The position involves handling customer inquiries, logging case details, and guiding cases through the resolution process with accuracy and care.

You will document incoming information, assess evidence, and collaborate with teams to ensure timely case closure while maintaining a high standard of service quality and compliance.

Qualifications

• Handles customer inquiries with professionalism.
• Investigates and inputs data for each case.
• Maintains accurate records of customer interactions and case status.

Responsibilities

• Provides customer service and information gathering for cases.
• Inputs case details and monitors progress toward resolution.
• Investigates evidence and tracks status until case closure.

Skills

Customer service

Case investigation

Call handling

Job description

UPS is seeking a dedicated professional in the Philippines for a permanent full-time customer service role. The position involves handling customer inquiries, logging case details, and guiding cases through the resolution process with accuracy and care.

You will document incoming information, assess evidence, and collaborate with teams to ensure timely case closure while maintaining a high standard of service quality and compliance.